Payment Policies

BDA accepts payment by Visa, Mastercard, Discover, ACH transfer via Dwolla (until November 15, 2018) and mailed checks (until December 31, 2018).  BDA does not accept cash.  Effective October 1, 2018, new customers registering with BDA will be on auto-pay via credit card.  New customers will not be initially charged until lessons/swim team are scheduled and an invoice is sent to the customer.  BDA defines auto-pay as sending an invoice followed several days later with a credit card charge for the invocied amount.

Effective IMMEDIATELY, each family is required to enter valid credit card credentials in the BDA portal.  It is not possible to register with BDA, and no services will be rendered, without valid credit card information.  If the family is already registered (prior to October 1, 2018), credit card information must be entered by December 31, 2018 before services are rendered beginning January 1, 2019. If you do not have a credit card, please contact info@bluedolphinsaquatics.com before attempting to register. 

Please read about Credit Card Security with BDA.

Credit Card Payment Policies

General Information:
Effective January 1, 2019:  All Blue Dolphins Aquatics account are on AutoPay. 

Accounts are on auto-pay by entering valid credit card information in the BDA portal and agreeing to BDA policies.  At that point of agreement, you authorize Blue Dolphins Aquatics to charge your credit card for all invoiced fees.  This includes past unpaid fees, fees for the current month and/or fees for the upcoming month.  A receipt will be sent for approved payments.  A notification will be sent for declined payments.
  • BDA will send monthly invoices via email on or after the 20th of each month for fees due for the upcoming month
    Please respond immediately if there is an issue with your invoice to avoid an incorrect creit card charge
  • Payments for the upcoming month will be initiated via the credit card on file on or after the 25th of the month (ex. October 25th for upcoming November fees)
  • An initial/updated invoice will be sent when lesson, swim team or miscellaneous fees are added to the account either: 
    • during the current month for the current month  -or-
    • between the 25th and the last day of the month for the upcoming month (ex. October 29th for upcoming November services)  AND
    • Payment is due immediately 
      • BDA will, at our discretion, either initiate a credit card charge two (2) business days after the invoice is sent or include the fees on the upcoming monthly invoice

Declined Payment: 
 If your card payment is declined, BDA will contact you immediately.
  • BDA will send a new invoice for the outstanding fees plus a $10 late/administrative fee to reprocess payment.
  • You have two (2) business days to update your credit card information via the BDA portal.  BDA will initiate a credit card charge on or after two business days of the declined payment.
  • If the information is not updated and/or payment cannot be processed, all BDA services will be suspended and all lesson slots will be available to other customers.


Expiring Credit Cards:
BDA will send an email reminder when the card on file is due to expire.  Please update your card information via the portal.
If you need to delete a card for any reason, you must add a new card then delete the old one.
The declined payment policy will apply if the card is not updated before a payment is processed.


Refunds:
BDA lesson cancellation and swim team policies apply and credit card payment will be processed for swim lesson no shows and unapproved swim lesson student absences.  No credit or refund is issued for "unused" swim team practices or if the swim team downgrade request was made outside the stated policy timeframe.

BDA will refund a credit balance on the account upon request if there is a credit balance with no outstanding fees on the account.  Refunds will be credited back to your credit card.  If the credit card used for payment is no longer valide, the refund will be issued by check to the address listed on the BDA portal.


Removing a Credit Card from your Account:
If you are no longer using BDA services and do not want BDA to have your credit card information on file, please submit the request to delete the card information to billing@bluedolphinsaquatics.com.  If there are no outstanding fees on your account, we will delete the information.  If you request BDA services in the future, you will need to enter credit card information before any services are scheduled. 


Dwolla Payment by ACH Transfer Policy (until November 15, 2018):
Customers registered before October 1, 2018 only: 
 
After BDA sends the invoice via email, paymetn is due on or before October 25th for November fees.
  • The client may initiate payment for the invoiced amount via Dwolla on or before October 25th.  
  • Pay online via ACH transfer using our Dwolla BDA Payment Form.
  • If unpaid on October 26th, BDA will charge the credit card on file after October 25th.

Check Payment Policy (until December 31, 2018):
Customers registered before October 1, 2018 only:
 
  • Payment may be made by check only if credit card information is also provided
  • Please mail your check to:  Blue Dolphins Aquatics   PO Box 12271   Durham, NC  27709
  • If the check is not RECEIVED (not postmarked) by BDA by the 25th of the month, BDA will initiate payment by credit card after the 25th of the month
  • If a check is received after the credit card has been processed:
    • BDA will notify you that the check has been received
    • if there are outstanding fees on the account, the check will be applied to those fees
    • if there are no outstanding fees on the account, BDA will apply the payement as a credit for future use or shred/return your check, whichever you chose
Updated October 9, 2018